Data Deletion Instructions

You can request that Abara delete your personal data and disconnect any WhatsApp Business account linked to your Abara account at any time. This page explains how.

1. Disconnect WhatsApp from Your Dashboard

You can disconnect your WhatsApp Business number at any time from Dashboard → Settings → WhatsApp Connection. This immediately revokes Abara's access to send or receive messages on your behalf and removes the associated access token from our systems.

2. Request Full Account and Data Deletion

To request deletion of your Abara account and all associated data:

• Email us at privacy@abara.app with the subject line "Data Deletion Request", from the email address associated with your account.
• Include your business name and the phone number connected to your Abara account so we can locate your data.

We will confirm receipt of your request within 5 business days and complete the deletion within 30 days, unless we are required to retain certain data for legal or regulatory reasons (e.g. financial records).

3. What Gets Deleted

• Your account profile and business information
• Your WhatsApp Business Platform access token and connection
• Stored message history associated with your account
• Any inventory, transaction, or usage data tied to your business

Some information may be retained in encrypted backups for a limited period before being permanently purged, and anonymized or aggregated data that no longer identifies you may be retained.

4. Removing Abara via Facebook

You can also revoke Abara's access directly from Facebook: go to your Facebook Settings & Privacy → Settings → Apps and Websites, find Abara in the list, and remove it. This revokes Meta-side permissions; we recommend also emailing us as described above to ensure your data is deleted from our systems too.

5. Contact

Questions about data deletion can be sent to privacy@abara.app.